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Return & Refund Policy

Thanks for shopping at Perfect Little Thing, If you are not entirely satisfied with your purchase, we’re here to help.

Discount Codes

You cannot use a discount code on all sale items.

Returns

You have to notify us in writing within 14 calendar days to return an item from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, all tags intact and unused/unworn i.e., resalable as new! Your item needs to have the returns label enclosed which was provided with your delivery. Perfect Little Thing take no responsibility if you choose to return your item non-recorded delivery and it not be received by us.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 working days, depending on your card issuer’s policies. PLEASE NOTE ALL SALE ITEMS ARE NON-REFUNDABLE. you will be eligible to receive either an exchange or credit note to the same value as your original order amount.

Personalised/Bespoke Orders

There is explicitly no refunds, exchanges or credits eligible on any items made specifically for order, it is the purchaserโ€™s responsibility to ensure all information provided is correct, including but not limited to; spacing, lowercase/uppercase lettering and symbols. In addition, it is the purchaserโ€™s responsibility to make the relevant enquiries to ensure the sizing of the ordered product is suitable for its intended use. Perfect little thing only take responsibility in the event the garment is defective.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item is being returned to be exchanged, due to it being defective, we will pay the delivery cost for the new item, on the basis it is reported to us within 48 hours of its delivery.

This is only our returns address:

Perfect Little Thing Ltd
Unit K Dodd Lane Business Park
Dodd Lane
Chorley Road
Westhoughton
BL5 3NA

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