Thanks for shopping at Perfect Little Thing, If you are not entirely satisfied with your purchase, we’re here to help.
You cannot use a discount code on all sale items.
You have to notify us in writing within 14 calendar days to return an item from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, all tags intact and unused/unworn i.e., resalable as new! Your item needs to have the returns label enclosed which was provided with your delivery. Perfect Little Thing take no responsibility if you choose to return your item non-recorded & Signed for delivery and it not be received by us.
We DO NOT accept returns on any Christening items, Christening wear is NON – REFUNDABLE. We aim to order in your outfit and post to you within 10 working days. Please allow enough time for your christening day. Please phone the store if you need any assistance. We are here to help you with sizing and all other enquires. If you return a Christening outfit we will contact you to arrange payment for it to be sent back. All our christening wear is quality checked before leaving our warehouse so we do not have any marked or faulty items.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 working days, depending on your card issuer’s policies. PLEASE NOTE ALL SALE ITEMS ARE NON-REFUNDABLE. you will be eligible to receive either an exchange or credit note to the same value as your original order amount this will have a expiry date of 3 months from the date we issue your credit note.
There is explicitly no refunds, exchanges or credits eligible on any items made specifically for order, it is the purchaser’s responsibility to ensure all information provided is correct, including but not limited to; spacing, lowercase/uppercase lettering and symbols. In addition, it is the purchaser’s responsibility to make the relevant enquiries to ensure the sizing of the ordered product is suitable for its intended use. Perfect little thing only take responsibility in the event the garment is defective.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item is being returned to be exchanged, due to it being defective, we will pay the delivery cost for the new item, on the basis it is reported to us within 48 hours of its delivery. We Recommend sending your item back Signed for with royal mail we will only pay upto £4.70 to return due to a defect.
Perfect Little Thing Ltd
Unit K Dodd Lane Business Park
Dodd Lane
Chorley Road
Westhoughton
BL5 3NA
