Royal Mail Special Delivery (Before 12pm Monday to Friday), Estimated delivery time - Guaranteed by 1pm Next Working Day, Cost = £11
Royal Mail Tracked 24, Estimated delivery time = 1-2 Working days, Cost = £5.70
Royal Mail Tracked 48, Estimated delivery time = 3-4 Working days, Cost = £4.70 *Free for orders over £70
What is classed as a 'Working Day'?
The term “working days” applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. 24 & 48 Tracked service orders placed on Saturday, Sunday and Bank Holidays will be dispatched on the next available working day. Please note that, in the event of industrial strike action by our delivering partners, we cannot guarantee delivery in the stated time frame. Please contact us for further information if required.
I need help with my delivery, what should I do?
All parcels are sent using a Tracked for system. For any additional support with delivery or questions please do email Support@perfectlittlething.co.uk and we will be more than happy to help. Once the item is with the courier, please contact them directly for any issues.
Returns
Can I return my items?
You have to notify us in writing within 14 calendar days to return an item from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, all tags intact and unused/unworn i.e., resalable as new! Your item needs to have the returns label enclosed which was provided with your delivery. Perfect Little Thing take no responsibility if you choose to return your item non-recorded & Signed for delivery and it not be received by us.
How do I return my item?
Please return your items to the following address within 14 days of receipt: Perfect Little Thing Ltd Unit K Dodd Lane Business Park Dodd Lane Chorley Road Westhoughton BL5 3NA
Do I need to pay for my return?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item is being returned to be exchanged, due to it being defective, we will pay the delivery cost for the new item, on the basis it is reported to us within 48 hours of its delivery. We Recommend sending your item back Signed for with royal mail we will only pay upto £4.70 to return due to a defect.
Can I return my Christening outfit?
We DO NOT accept returns on any Christening items, Christening wear is NON – REFUNDABLE. We aim to order in your outfit and post to you within 10 working days. Please allow enough time for your christening day. Please phone the store if you need any assistance. We are here to help you with sizing and all other enquires. If you return a Christening outfit we will contact you to arrange payment for it to be sent back. All our christening wear is quality checked before leaving our warehouse so we do not have any marked or faulty items.
Do you offer returns on Personalised/Bespoke orders?
There is explicitly no refunds, exchanges or credits eligible on any items made specifically for order, it is the purchaser’s responsibility to ensure all information provided is correct, including but not limited to; spacing, lowercase/uppercase lettering and symbols. In addition, it is the purchaser’s responsibility to make the relevant enquiries to ensure the sizing of the ordered product is suitable for its intended use. Perfect little thing only take responsibility in the event the garment is defective.
When will I receive my refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 working days, depending on your card issuer’s policies. PLEASE NOTE ALL SALE ITEMS ARE NON-REFUNDABLE. you will be eligible to receive either an exchange or credit note to the same value as your original order amount this will have a expiry date of 3 months from the date we issue your credit note.
Payments
Can I use my discount code on Sale items?
Unfortunately, you cannot use a discount code on all sale items.
Do you offer a payment plan?
Perfect Little Thing offers you payment plans which enables you to pay a 25% deposit on All items you wish to secure. Payment Plans allow you to reserve items and pay them over a convenient Period of time (up to 8 weeks from date of order) , the remaining balance is due before your items are shipped to you. To action your Payment Plan – Enter code: PAYMENT25 at checkout. When entered your order will be reduced by 75% which will become the remaining balance due before your items are shipped. Because the items you order are reserved and held especially for you and will no longer be available for others to order, cancelled orders deposit will not be refunded. We will always do our best to exchange sizes for you when the size you ordered is not suitable, if your size is unavailable, we will exchange (only at current selling price) your order for other items of the same value without any cancellation fees. Payment Plan items are non refundable, no refunds will be given. We will give you a credit note to the value of the payment you have made, which can be used to spend on your next order(s).
What happens once I have activated my payment plan?
Once you place your order we will make contact with you via email or telephone to discuss your plan in further detail and agree your instalment amount. Generally this is the balance divided equally by the number of weeks you wish to spread the payment. For example an £80.00 Balance spread over 8 weeks would be equal to 8 weekly Payments of £10.00. You will receive weekly updates of your plan to both acknowledge payments and remaining balance. Please note you can always shorten the term of your plan by paying the balance early which will release your items for shipping. Additional items can be added to your order during the payment plan period and your balance will be adjusted to suit the agreed term. Please note payment period will not be extended and all items will be expected to be paid in the original time frame agreed. This will avoid additional delivery charges to your original order. If you wish to order more items but pay over a longer period than your current plan please start a separate plan in which a separate term can be agreed as per the original agreement terms.
My item has gone in the sale, will this affect my payment plan?
Prices quoted at the time of your order is the full price you will pay. If your item goes into sale during the payment plan period unfortunately your purchase will remain as is at the time of purchase. Any promotions that take place but not valid at the time of purchase will not be applicable to your order. the price you commit to with your order is the price you pay.
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