• Royal Mail Special Delivery (Before 12pm Monday to Friday), Estimated delivery time - Guaranteed by 1pm Next Working Day, Cost = £12
• Royal Mail Tracked 24, Estimated delivery time = 1-2 Working days, Cost = £5.70
• Royal Mail Tracked 48, Estimated delivery time = 3-4 Working days, Cost = £4.70 *Free for orders over £70
• Our personalised embroidered items can take up to 7 working days during busy periods. Handmade items can take up to 14 working days as each piece is made to order with care. If you select next day or tracked 48 that is the delivery method that we will use once your item is made.

• Yes — next day delivery is available on selected ready-to-ship items only for £12. Personalised and handmade items require production time before dispatch so these items cannot be on next day delivery.

• Yes. If your order contains a pre-order item, your full order will be shipped together once all items are ready unless separate postage is purchased. If you don’t want to wait, email our team and they can arrange for your part order to be sent but you would need to cover the postage on them.

• Yes, we offer worldwide shipping.

• Once your order has been dispatched, you will receive tracking information via email. Please check spam/junk folders if you cannot find it. Please make sure you leave a email, if you don’t you will not be sent a tracking number.

Yes - many of our items can be personalised with embroidery including names, initials, and wording depending on the product. If you want something embroidered that’s not available online, send us a email to: shop@perfectlittlething.co.uk.

Selected products allow you to choose embroidery colours. Options will appear on the product page where available. If there's a font or certain colour you would like please send us an email to: shop@perfectlittlething.co.uk

Unfortunately, personalised and handmade items are non-refundable unless faulty due to their custom-made nature. If you chose a item and it gives you an option ie age on pjs, this is bespoke for you so this would fall under the non returnable.

Please contact us as soon as possible. Once embroidery or production has started, changes may not be possible. email shop@perfectlittlething.co.uk.

Please note that sizing can vary between brands, as we stock a range of different designers and collections. If you are unsure on sizing, we would always recommend contacting us via email before placing your order and we will be happy to advise. Our own Perfect Little Thing branded items are designed with a more fitted style and generally come up smaller than standard UK sizing, therefore we recommend sizing up by one size for the best fit.

• You must contact us within 48 Hours of receiving your order. Items must be returned unused, with tags attached, and in original packaging.

• Sale items are non-refundable but may qualify for an exchange or credit note. Please contact us within 48 hours of receiving your order.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item is being returned to be exchanged, due to it being defective, we will pay the delivery cost for the new item, on the basis it is reported to us within 48 hours of its delivery. We Recommend sending your item back Signed for with royal mail we will only pay upto £4.70 to return due to a defect.

• Unfortunately, we operate a strict no returns policy on all christening wear. Each piece is specially ordered and made specifically for your order, therefore we are unable to accept returns or exchanges unless an item is faulty. All christening wear is thoroughly checked vigorously by our team for any defects, damage, or imperfections before being dispatched to ensure every item leaves us in perfect condition. Please allow up to 2 weeks for dispatch on christening wear, especially during busy periods. If you require your order for a specific date, we kindly ask that you contact us via email before placing your order so we can advise accordingly. As we do not accept returns on christening wear, it is the customer’s responsibility to contact us regarding sizing advice prior to purchasing if unsure. We are always happy to help recommend sizing before you order. This policy complies with UK consumer regulations regarding made-to-order and specially sourced items.

• There is explicitly no refunds, exchanges or credits eligible on any items made specifically for order, it is the purchaser’s responsibility to ensure all information provided is correct, including but not limited to; spacing, lowercase/uppercase lettering and symbols. In addition, it is the purchaser’s responsibility to make the relevant enquiries to ensure the sizing of the ordered product is suitable for its intended use. Perfect little thing only take responsibility in the event the garment is defective.

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 working days, depending on your card issuer’s policies. PLEASE NOTE ALL SALE ITEMS ARE NON-REFUNDABLE. you will be eligible to receive either an exchange or credit note to the same value as your original order amount this will have a expiry date of 3 months from the date we issue your credit note.

• Unfortunately, you cannot use a discount code on all sale items.

A pre-order secures your item before stock arrives with us. Estimated arrival dates are listed on the product page.

Occasionally delays can happen due to manufacturing or customs clearance, but we always keep customers updated via email and social media.

We are based in the UK with our showroom and warehouse located in Lancashire.

Not everything is handmade. Many of our personalised bibs, accessories, and selected outfits are handmade with care by our in-house team.

Yes - our showroom is open to the public Monday–Friday. If you're looking for handmade or embroidery, you must make an appointment.